Reflection period: the period within which the consumer can exercise their right of withdrawal. Rein These general terms and conditions apply to all offers, orders and agreements made by Rein. By placing an order, the consumer agrees to these general terms and conditions. Deviations are only valid if agreed in writing. Product descriptions and images on the website are as accurate as possible, but may differ from reality. Obvious mistakes or errors are not binding on Rein. All prices include VAT and exclude shipping costs, unless otherwise stated. The agreement is concluded when the consumer places an order and Rein confirms it. If Rein refuses an order, this will be communicated within 7 days, stating the reason. Rein reserves the right to cancel an order in the event of fraud, incorrect price display or stock problems. The consumer has the right to terminate the agreement without giving reasons within 14 days of receiving the product. During the cooling-off period, the product and packaging must be handled with care. Returns must be made in their original condition and packaging; the return costs are borne by the consumer. Personalised products and opened fragrances cannot be returned. To exercise the right of withdrawal, contact can be made via essentials.rein@gmail.com. Rein will refund the purchase price using the same payment method within 14 days after receiving the returned product. You can download the model withdrawal form here. Rein takes the utmost care in processing and shipping orders. Delivery is made to the specified address. If delivery does not take place within the agreed period, the consumer may terminate the agreement after Rein has been given a reasonable additional period to still deliver. Rein is not liable for delays caused by force majeure (natural disasters, strikes, pandemics, etc.). The risk of loss or damage is transferred upon delivery to the consumer or their representative. Payment is made using the payment methods offered on the website. Rein reserves the right to cancel the order in the event of late payment. Rein guarantees that the delivered products comply with the agreement and the stated specifications. If a product is defective upon receipt, this must be reported within 7 days. Rein is not liable for indirect or consequential damage, except in cases of intent, gross negligence or legal obligations. Incorrect use by the consumer is excluded from liability. All products are covered by the statutory 2-year warranty in accordance with Belgian consumer law. The consumer is entitled to free repair or replacement in the event of non-conformity. Please note: Rein will operate within an educational project until August 2025. The contact details will remain active until then. The statutory 2-year warranty remains valid, but the practical handling of complaints is limited to the duration of the project. Complaints regarding the performance of the agreement must be reported by email in full and clearly within 7 days of being noticed. Rein will respond as soon as possible, and no later than within 14 days. The consumer can also submit a complaint via the European ODR platform: https://ec.europa.eu/consumers/odr. All content on the website – including images, texts and logos – is the property of Rein and may not be used without written permission. Violations may result in legal action. Rein processes personal data exclusively in accordance with the GDPR (General Data Protection Regulation) and only for the purpose of executing the agreement, such as invoicing, ordering, and delivery. The data collected may include: company name, address, email address, telephone number, VAT number, and order details. This data is considered personal data and is protected. Customers have the right to access, correct, delete (within legal limits) and object to processing. Requests can be addressed to essentials.rein@gmail.com. Rein will process every request within 30 days. Data will not be shared with third parties unless strictly necessary for the execution of the agreement and will be stored securely. Processing is carried out on the basis of: These terms and conditions are governed by Belgian law. Disputes will preferably be settled amicably; if not, they will be settled by the competent court in the Ghent region. For questions about these terms and conditions: essentials.rein@gmail.comTerms and conditions & privacy statement
Article 1 – Definitions
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with Rein.
Day: calendar day.
Sustainable data carrier: any means that allows the consumer or Rein to store information and consult it later.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period.
Distance contract: a contract concluded exclusively using digital communication.Article 2 – Identity of Rein
Ralingen 162, 9940 Evergem
Email: essentials.rein@gmail.comArticle 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Delivery and performance
Article 8 – Prices and payment
Article 9 – Warranty and liability
Article 10 – Complaints procedure
Article 11 – Intellectual property
Article 12 – Privacy and data protection
Article 13 – Disputes