{"id":3,"date":"2025-10-17T17:51:50","date_gmt":"2025-10-17T17:51:50","guid":{"rendered":"https:\/\/reinessentials.com\/?page_id=3"},"modified":"2026-01-31T15:40:55","modified_gmt":"2026-01-31T15:40:55","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/reinessentials.com\/en\/algemene-voorwaarden\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<p><!-- REIN \u2013 ALGEMENE VOORWAARDEN & PRIVACYVERKLARING -->\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Plus+Jakarta+Sans:wght@400;500;600&#038;display=swap\" rel=\"stylesheet\">\n<style>\n:root{\n  --ink:#111;\n  --muted:#555;\n  --accent:#a9c7b5;\n  --bg:#fff;\n  --r:14px;\n  --max:900px;\n}<\/p>\n<p>body,html{margin:0;padding:0;font-family:\"Plus Jakarta Sans\",system-ui,sans-serif;background:var(--bg);color:var(--ink);}\nsection.voorwaarden{\n  max-width:var(--max);\n  margin:auto;\n  padding:60px 28px 100px;\n  line-height:1.65;\n}\nsection.voorwaarden h1{\n  font-size:clamp(28px,4vw,40px);\n  text-align:center;\n  font-weight:600;\n  margin-bottom:50px;\n}\nsection.voorwaarden h2{\n  margin-top:40px;\n  margin-bottom:14px;\n  font-size:22px;\n  font-weight:600;\n  color:var(--accent);\n  border-bottom:1px solid #e6e6e6;\n  padding-bottom:4px;\n}\nsection.voorwaarden p{margin-bottom:14px;font-size:16px;color:var(--muted);}\nsection.voorwaarden ul{margin:10px 0 16px 20px;padding:0;}\nsection.voorwaarden li{margin-bottom:6px;}\nsection.voorwaarden strong{color:var(--ink);}\n<\/style>\n<section class=\"voorwaarden\">\n<h1>Terms and conditions &amp; privacy statement<\/h1>\n<h2>Article 1 \u2013 Definitions<\/h2>\n<p class=\"translation-block\"><strong>Reflection period:<\/strong> the period within which the consumer can exercise their right of withdrawal.<br>\n<strong>Consumer:<\/strong> the natural person who does not act in the exercise of a profession or business and enters into a distance contract with Rein.<br>\n<strong>Day:<\/strong> calendar day.<br>\n<strong>Sustainable data carrier:<\/strong> any means that allows the consumer or Rein to store information and consult it later.<br>\n<strong>Right of withdrawal:<\/strong> the possibility for the consumer to withdraw from the distance contract within the reflection period.<br>\n<strong>Distance contract:<\/strong> a contract concluded exclusively using digital communication.<\/p>\n<h2>Article 2 \u2013 Identity of Rein<\/h2>\n<p class=\"translation-block\"><strong>Rein<\/strong><br>\nRalingen 162, 9940 Evergem<br>\nEmail: <a href=\"mailto:essentials.rein@gmail.com\" target=\"_self\">essentials.rein@gmail.com<\/a><\/p>\n<h2>Article 3 \u2013 Applicability<\/h2>\n<p>These general terms and conditions apply to all offers, orders and agreements made by Rein. By placing an order, the consumer agrees to these general terms and conditions. Deviations are only valid if agreed in writing.<\/p>\n<h2>Article 4 \u2013 The offer<\/h2>\n<p>Product descriptions and images on the website are as accurate as possible, but may differ from reality. Obvious mistakes or errors are not binding on Rein. All prices include VAT and exclude shipping costs, unless otherwise stated.<\/p>\n<h2>Article 5 \u2013 The agreement<\/h2>\n<p>The agreement is concluded when the consumer places an order and Rein confirms it. If Rein refuses an order, this will be communicated within 7 days, stating the reason. Rein reserves the right to cancel an order in the event of fraud, incorrect price display or stock problems.<\/p>\n<h2>Article 6 \u2013 Right of withdrawal<\/h2>\n<p>The consumer has the right to terminate the agreement without giving reasons within 14 days of receiving the product. During the cooling-off period, the product and packaging must be handled with care. Returns must be made in their original condition and packaging; the return costs are borne by the consumer. Personalised products and opened fragrances cannot be returned.<\/p>\n<p class=\"translation-block\">To exercise the right of withdrawal, contact can be made via <a href=\"mailto:essentials.rein@gmail.com\" target=\"_self\">essentials.rein@gmail.com<\/a>. Rein will refund the purchase price using the same payment method within 14 days after receiving the returned product. You can download the model withdrawal form <a href=\"https:\/\/reinessentials.com\/wp-content\/uploads\/2025\/11\/Modelformulier-voor-herroeping.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<h2>Article 7 \u2013 Delivery and performance<\/h2>\n<p>Rein takes the utmost care in processing and shipping orders. Delivery is made to the specified address. If delivery does not take place within the agreed period, the consumer may terminate the agreement after Rein has been given a reasonable additional period to still deliver.<\/p>\n<p>Rein is not liable for delays caused by force majeure (natural disasters, strikes, pandemics, etc.). The risk of loss or damage is transferred upon delivery to the consumer or their representative.<\/p>\n<h2>Article 8 \u2013 Prices and payment<\/h2>\n<p>Payment is made using the payment methods offered on the website. Rein reserves the right to cancel the order in the event of late payment.<\/p>\n<h2>Article 9 \u2013 Warranty and liability<\/h2>\n<p>Rein guarantees that the delivered products comply with the agreement and the stated specifications. If a product is defective upon receipt, this must be reported within 7 days.<\/p>\n<p>Rein is not liable for indirect or consequential damage, except in cases of intent, gross negligence or legal obligations. Incorrect use by the consumer is excluded from liability.<\/p>\n<p>All products are covered by the statutory 2-year warranty in accordance with Belgian consumer law. The consumer is entitled to free repair or replacement in the event of non-conformity.<\/p>\n<p class=\"translation-block\"><em>Please note:<\/em> Rein will operate within an educational project until August 2025. The contact details will remain active until then. The statutory 2-year warranty remains valid, but the practical handling of complaints is limited to the duration of the project.<\/p>\n<h2>Article 10 \u2013 Complaints procedure<\/h2>\n<p class=\"translation-block\">Complaints regarding the performance of the agreement must be reported by email in full and clearly within 7 days of being noticed. Rein will respond as soon as possible, and no later than within 14 days. The consumer can also submit a complaint via the European ODR platform: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\">https:\/\/ec.europa.eu\/consumers\/odr<\/a>.<\/p>\n<h2>Article 11 \u2013 Intellectual property<\/h2>\n<p>All content on the website \u2013 including images, texts and logos \u2013 is the property of Rein and may not be used without written permission. Violations may result in legal action.<\/p>\n<h2>Article 12 \u2013 Privacy and data protection<\/h2>\n<p>Rein processes personal data exclusively in accordance with the GDPR (General Data Protection Regulation) and only for the purpose of executing the agreement, such as invoicing, ordering, and delivery. The data collected may include: company name, address, email address, telephone number, VAT number, and order details. This data is considered personal data and is protected.<\/p>\n<p>Customers have the right to access, correct, delete (within legal limits) and object to processing. Requests can be addressed to <a href=\"mailto:essentials.rein@gmail.com\">essentials.rein@gmail.com<\/a>. Rein will process every request within 30 days. Data will not be shared with third parties unless strictly necessary for the execution of the agreement and will be stored securely.<\/p>\n<p>Processing is carried out on the basis of:<\/p>\n<ul>\n<li>(a) necessity for the performance of the contract;<\/li>\n<li>(b) legal obligation (such as accounting);<\/li>\n<li>(c) legitimate interest \u2013 such as fraud prevention or improvement of services.<\/li>\n<\/ul>\n<h2>Article 13 \u2013 Disputes<\/h2>\n<p>These terms and conditions are governed by Belgian law. Disputes will preferably be settled amicably; if not, they will be settled by the competent court in the Ghent region.<\/p>\n<p>For questions about these terms and conditions: <a href=\"mailto:essentials.rein@gmail.com\">essentials.rein@gmail.com<\/a><\/p>\n<\/section>\n<style>\n:root{\n  --ink:#111;\n  --muted:#555;\n  --accent:#a9c7b5;\n  --bg:#fff;\n  --r:14px;\n  --max:900px;\n}<\/p>\n<p>body,html{\n  margin:0;padding:0;\n  font-family:\"Plus Jakarta Sans\",system-ui,sans-serif;\n  background:var(--bg);color:var(--ink);\n}<\/p>\n<p>section.voorwaarden{\n  max-width:var(--max);\n  margin:auto;\n  padding:60px 28px 100px;\n  line-height:1.65;\n}<\/p>\n<p>section.voorwaarden ul{\n  font-family:\"Plus Jakarta Sans\",system-ui,sans-serif; \/* << fix *\/\n  font-size:16px;\n  color:var(--muted);\n  margin:10px 0 16px 22px;\n  padding:0;\n  list-style:disc;\n}\n\nsection.voorwaarden li{\n  margin-bottom:6px;\n  line-height:1.6;\n}\n<\/style>","protected":false},"excerpt":{"rendered":"<p>Algemene voorwaarden &amp; privacyverklaring Artikel&nbsp;1 \u2013 Definities Bedenktijd: de termijn waarbinnen de consument gebruik kan maken van zijn herroepingsrecht. Consument: de natuurlijke persoon die niet handelt in de uitoefening van een beroep of bedrijf en een overeenkomst op afstand aangaat met Rein. Dag: kalenderdag. Duurzame gegevensdrager: elk middel waarmee de consument of Rein informatie kan [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/reinessentials.com\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reinessentials.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/reinessentials.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/reinessentials.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/reinessentials.com\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/reinessentials.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":212,"href":"https:\/\/reinessentials.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/212"}],"wp:attachment":[{"href":"https:\/\/reinessentials.com\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}